Privacy Policy

 

Privacy policy

This privacy policy (“Policy”) describes how Mobile Application Developer (“Mobile Application Developer”, “we”, “us” or “our”) collects, protects and uses the personally identifiable information (“Personal Information”) you (“User”, “you” or “your”) may provide in the Abay Mobile Banking application and any of its products or services (collectively, “Mobile Application” or “Services”). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. of This Policy does not apply to the practices companies that we do not own or control, or to individuals that we do not employ or manage.

Collection of personal information

We receive and store any information you knowingly provide to us when you fill any online forms in the Mobile Application.  You can choose not to provide us with certain information, but then you may not be able to take advantage of some of the Mobile Application’s features.

Collection of non-personal information

When you open the Mobile Application our servers automatically record information that your device sends. This data may include information such as your device’s IP address and location, device name and version, operating system type and version, language preferences, information you search for in our Mobile Application, access times and dates, and other statistics.

Use of collected information

Any of the information we collect from you may be used to  run and operate our Mobile Application and Services. Non-personal information collected is used only to identify potential cases of abuse and establish statistical information regarding Mobile Application traffic and usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

Children

We do not knowingly collect any personal information from children under the age of 13. If you are under the age of 13, please do not submit any personal information through our Mobile Application or Service. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through our Mobile Application or Service without their permission. If you have reason to believe that a child under the age of 13 has provided personal information to us through our Mobile Application or Service, please contact us.

Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of personal information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your personal information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and our Mobile Application cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third-party, despite best efforts.

Legal disclosure

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account and personal data will likely be among the assets transferred.

Changes and amendments

We reserve the right to modify this privacy policy relating to the Mobile Application or Services at any time, effective upon posting of an updated version of this Policy in the Mobile Application. When we do we will  revise the updated date at the bottom of this page. Continued use of the Mobile Application after any such changes shall constitute your consent to such changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: abay-bank-admin@abaybank.com.et
  • By visiting this page on our website: www.abaybank.com.et
  • By phone number: +251 115 528 882/+251 115 571 229 /+251 115 158 961/ +251 115 549 735
  • By mail: Abay Bank S.C Head Office: Zequala Complex, Jomo Kenyatta Avenue, Addis Ababa, Ethiopia. P.O.Box: 5887